Average Reviews:
(More customer reviews)Heavy duty as advertised, but 2 of the 4 brackets came bent with a large bow in the middle. 4 inch lag screws didn't even take this out when installed. We did not send these back because of troubles with PlayKids on another order for swing seats, and kids had already lost a month waiting on the chance to use their new swing set. I ordered swing seats directly through playkids hoping to save a buck, at the same time, brakets were ordered through Amazon that went through Playkids. They sent the seats in the wrong color with the right color shown on the invoice. Called Playkids, thinking they would send new ones and pick the old ones up in a reasonable 3-4 days. Customer service rep was a nightmare to deal with, even though she was the one who took the order, placed the order, and shipped the order. Her comments were that it would take an additional 3-5 days to place the order after return was received and that she wouldn't ship another set until the original was back. Moreover, she wouldn't rush an order out because they were already losing money on this order due to the mistake made, eventhough her name was shown for all things done on the order. We sent seats back and 2 weeks go by with no response. We called to find out what happened on our order and same rep states they hadn't been received. We gave her UPS tracking number that showed she had received them 2 weeks prior. Her response was, another 3-5 days to place order and another 3-5 days in shipping. We gave her a complaint on the Better Business Bureau shortly after conversation and lo and behold our swing seats arrived 2 days later. This Playkids is nothing more than a home business run off a kitchen table, so don't order from there expecting to get anything in a timely fashion or expecting any help on an order. Playkids are the worst experience I have ever had ordering from the internet!
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